FlowerLand always has the greatest interest in completing all orders within the conditions chosen by the customer. However, order cancellations due to impossibility of delivery in certain areas of our city, as well as delivery times for your order may vary according to the difficulties encountered in reaching the final destination or even external conditions beyond our reach, which cause delays. involuntary and therefore may slightly exceed (up to 45 minutes) the time of the chosen period, without this fact causing any burden to FlowerLand.

If your order arrives at its destination more than 45 minutes late, we may refund the delivery fee paid. To do this, simply contact us by sending an email to [email protected], and we will check the time the delivery took place and refund the fee if we have exceeded the chosen time above the tolerance margin of 45 minutes.

Requests for deliveries by appointment will not be accepted and are not guaranteed, but will be carefully evaluated. In this case we will be trying to comply with your determination, but free from any commitment.

Same day orders are normally fulfilled as long as your order is placed within the same day shopping time limit, the website will indicate the time and show the availability of delivery dates on the calendar, however, the deadlines for the same day Deliveries chosen for delivery may not always be carried out as requested. This is due to prior scheduling of previous deliveries, in order to follow a logistics schedule and itinerary already prepared in advance and also due to the time needed to carry out the entire process of selling, making and delivering the flowers.

Orders for deliveries on special commemorative dates such as Mother's Day, Valentine's Day, Christmas and Women's Day, Secretary's Day, etc., the time chosen for delivery will be taken as a reference, however orders placed for these dates can be delivered during the single period from 7:00 am to 7:00 pm, due to the large number of orders. In any case, we will do our best to deliver within the period chosen during your purchase.

Orders for deliveries, requiring flowers to be exclusively left in the hands of the destination person, cannot be guaranteed. Our commitment is to deliver your order to the destination address. In no way can we enter entrances, houses, companies, offices or any other location, without authorization from those responsible. Likewise, if the recipient cannot be found, whenever possible we leave it with someone responsible who is at the location.

Deliveries to hotels, flats, hospitals, barracks, concert halls, etc... responsibility ends with the delivery of your order to the concierge or to the person responsible for taking it to the room, dressing room, etc...

Deliveries to colleges, schools, courses, conferences, etc… On these occasions we only accept and guarantee deliveries of orders to employees. Deliveries to students in the classroom or participants in courses and conferences are not accepted as these are normally difficult to find in the given location, which can easily lead to the order being lost.

Incorrect addresses: if the address provided for delivery is incorrect, or does not exist, we will immediately contact the recipient to check where we can find it. If this contact is not possible via the telephone number provided, we will notify the buyer so that we can decide what action to take. Changing addresses may generate new costs depending on the new area to be delivered.

In case the recipient is not at the delivery location or there is no one at the address who can receive the order, (many condominiums do not allow doormen to receive flowers), we will try to contact the recipient by phone in order to find a solution to carry out delivery or to schedule a new delivery. There is also the possibility of our delivery people leaving the order with a neighbor or responsible person close to the location (we will be communicating this to your registration email). If none of the options above are possible, we will return your order to our store, and we will be in touch for further instructions and adjustments. We are committed to returning to the delivery address once again, on a new date to be scheduled, and for this we will normally have to confirm over the phone with the recipient that there will be someone at the address to receive the flowers. delivery also results in the return of the order for any of the reasons above, the flowers must be collected from our store or the order will be canceled and the value refunded.

Upon receipt of your order, it will be analyzed and may be canceled if the delivery location is considered a risk area. We will be in contact immediately and the amounts will be refunded immediately.

Attention: if the purchase is completed with a credit card, and there are difficulties in approving the debit, or deposits not made and/or not identified, this may lead to delays in deliveries and even cancellation of the order.

DELIVERY CHARGES

When making your purchase, check the delivery fees charged in each city or neighborhood below the neighborhood field on the delivery data form. The prices displayed next to the arrangements are only for the products.

PAYMENT METHODS

FlowerLand offers its customers two different payment methods:

1- Credit Card – We accept all available credit cards. – Visa – Mastercard – American Express – Diner Club

Your debit will be made in a single installment, deducting the total closing value of your order. If delivery of any of the chosen products is unavailable, the value of that product will be deducted from the total, with only the value of the products available for delivery being deducted from your card.

Tip: Check carefully that your card number, validity and the 3 digits of the security code found on the back of Visa, Master Card and Diners cards or the 4 digits found on the front of your Amex card are correctly entered in the same way that appears on the card, as most of the time the main factor in the debit not being released is nothing more than a simple typing mistake.

2- Bank Deposit, Account/Account Transfers or TED

We offer two accounts so you can choose and make the deposit in the one that is most convenient for you.

Attention: To release orders that have chosen this form of payment, it is standard for your deposit to be made via cashier or by TED electronic transfer and that an email is immediately sent to sac@flowerland with the receipt, Entering the order number so that we can release your order.

Indicate in the subject: “Proof of Deposit Request No. FLW 000000”.

OUR ACCOUNTS:

Corporate name: FL FLORES E DECORAÇÕES LTDA

CNPJ: 35311120000194

BRADESCO

AG: 1414

ACCOUNT: 15748-1

PIX CNPJ – 35311120000194

WARRANTY TERM

Our commitment is 100% Satisfaction Guaranteed. We will always be sending fresh, high-quality flowers in order to please and surprise the loved one who will be receiving them with beauty. For this reason we guarantee satisfaction or your flowers for free. If you are not satisfied with the product received, we will refund your payment. To do this, simply send a complaint email requesting a refund to [email protected] with your order number and we will contact you. (Refunds are not valid for products such as wine, champagne, plush toys, chocolates, etc. Only for flowers and plants).

If for any reason you are not satisfied with your purchase, please immediately contact our customer service team [email protected] and we will provide a solution in the shortest possible time. If you prefer, contact our customer service center at (21) 22251643

Note: All of our services and products are based on rules which are explicit on this website, and these are the determining factors in giving our customers a 100% guarantee.

ARRANJOS FLOWER REPLACEMENT POLICY

Due to the wide variety of flowers we work with, and because it is a highly seasonal item that depends on climatic conditions (sensitive to any variation in time and temperature), highly perishable, and even due to high demand (peak periods), we have placed it here Our flower replacement policy should there be occasional unavailability of some flower varieties found in our arrangements.

Our florists will be able to replace flowers whenever necessary, but always trying their best to avoid spoiling the chosen arrangement and always replacing them with flowers of equal or greater value or, if necessary, with a greater quantity of other flowers that reach the value of the purchased arrangement.

In the case of arrangements with specific colors, our customers must normally provide a second color option different from the first at the time of purchase. This means that if the first option is not available, we will send you a replacement color. However, if both chosen colors are still out of stock, we will contact you to find a solution.

In case we have to replace the color of your flowers and we are unable to contact you, we will be sending flowers whose color is closest to the options chosen in the order. In this case, it is clear that sending flowers even in a different color than the one requested is preferable due to the joy of the loved one who will be receiving them.

Regarding flowers and packaging

The photos on the website are illustrative, taken and processed in photoshop by professionals as they are photos from the catalogue, there may be differences in tones, stage of opening of flower buds and even packaging and bows, depending on availability on the day.

If you have any requests, suggestions or complaints, please contact us by email at [email protected]

PRIVACY POLICY

FlowerLand is committed to maintaining the complete privacy and security of its customers. Therefore, we do not in any way disclose, sell, exchange or provide your registration data to anyone. The information filled in on our purchase form is considered by us to be highly confidential and will only be used to process your purchases and to send our special offers to you (if we have been explicitly authorized).

The photos on the website are illustrative, taken and processed in photoshop by professionals as they are photos from the catalogue, there may be differences in tones, stage of opening of flower buds and even packaging and bows, depending on availability on the day.

If you have any requests, suggestions or complaints, please contact us by email at [email protected]

ORDER CANCELLATION

If for any reason you wish to cancel your order, is this possible? Yes, as long as it hasn't been delivered yet or we haven't yet left to deliver it. In the case of cancellation requests, all measures will be taken to fully refund the amounts charged for the order being canceled in accordance with the rules below.

To cancel your order, send an email to [email protected] with the title “Cancellation of Order No. 00000”, or call our call center and ask one of our attendants to inform you of the order number to be canceled.
Em ambos os casos estaremos enviando um e-mail de confirmação de cancelamento para o endereço eletrônico constante do pedido.

Refund Rules:
Purchases paid by Credit Card:
For orders for which payments were made via credit card, we will be forwarding a cancellation request to the administrator, which will be subject to the rules and deadlines of each of them. If the amount to be canceled appears on your invoice (this may occur due to the relationship date of cancellation x date of payment of your invoice), don't worry, contact your administrator and report what happened and follow the attendant's instructions. The requested cancellation will certainly be registered there and they will indicate how to reduce the value of your invoice.

Bank Deposits or Online Banking:
If you haven't made the payment yet, just wait for cancellation confirmation from our customer service team. If you have already made the payment, send an email to the same address, informing the order number to be canceled and your bank details. We will be depositing the value of the canceled order into your current account within 5 (five) business days.